Shipping Policy

  1. Shipping Methods: We offer a variety of shipping methods, including standard ground shipping and expedited shipping. Shipping options and rates will be displayed during the checkout process, and will vary depending on the destination and weight of the package.

  2. Shipping Timeframes: We make every effort to process and ship orders as quickly as possible. Standard ground shipping usually takes 3-5 business days within the continental United States, while expedited shipping options may be available for an additional fee. International shipping may take longer depending on the destination and customs clearance.

  3. Shipping Charges: Shipping charges are calculated based on the weight and destination of the package. Additional fees, such as customs or import taxes, may apply for international shipments and are the responsibility of the customer.

  4. Tracking Information: Once your order has been shipped, we will provide a tracking number and carrier information via email. You can use this information to track the status of your shipment.

  5. Shipping Restrictions: Some products may be restricted from shipping to certain locations due to local regulations or customs restrictions. We will notify you if any restrictions apply to your order.

  6. Order Changes or Cancellations: Once an order has been processed and shipped, changes or cancellations may not be possible. Please contact us as soon as possible if you need to make changes to your order.

  7. Damage or Loss: We take great care to package and ship your order to minimize the risk of damage or loss during shipping. However, if your package arrives damaged or is lost during shipping, please contact us immediately so we can initiate a claim with the shipping carrier.

  8. Shipping Address: Please ensure that your shipping address is accurate and complete before placing your order. We cannot be held responsible for any additional fees or charges incurred due to incorrect or incomplete shipping information.

  9. Local Delivery / Promotional Free Delivery: 

    We reserve the right to exercise discretion in changing the agreed delivery date and time for your order due to unforeseen circumstances or reasons beyond our control. While we make every effort to meet the specified delivery schedule, there may be instances when adjustments are necessary.

    Reasons for possible changes to the delivery date and time may include, but are not limited to:

    1. Logistical Issues: Unforeseen transportation delays, extreme weather conditions, or traffic disruptions that affect our ability to deliver within the original timeframe.

    2. Supply Chain Interruptions: Unexpected disruptions in our supply chain that may impact the availability of products for delivery.

    3. Operational Constraints: Unanticipated events, such as equipment failures or labor shortages, that may temporarily affect our ability to maintain the original schedule.

    4. Safety and Security Concerns: Situations that compromise the safety and security of our delivery personnel or the delivery itself, including safety regulations and public emergencies.

    Please understand that these circumstances are often beyond our control, and our primary goal is to ensure the safe and secure delivery of your order. We will always strive to notify you promptly of any necessary changes to the delivery date and time, and we will work with you to find a suitable alternative that accommodates your needs as much as possible.

    We appreciate your understanding and cooperation in such situations. If you have any concerns or require further information, please do not hesitate to contact our customer service team, who will be more than happy to assist you. Your satisfaction is of utmost importance to us, and we remain committed to providing a high-quality and reliable delivery service.

By placing an order with our company, you agree to these shipping policies.