Terms and Condition

  1. Product Description: Our frozen ngohiong is made from high-quality ingredients, including fresh vegetables, meat, and spices, and are pre-cooked to ensure a delicious taste and tender texture.

  2. Storage and Handling: To ensure the quality and freshness of our frozen ngohiong, they must be kept frozen at all times until ready to use. Once opened, any unused ngohiong must be resealed and returned to the freezer immediately. Ngohiong resealed and returned to freezer are best to consume within 30 days. Ngohiong should be cooked according to the instructions provided and consumed within 24 hours.

  3. Allergen Information: Our ngohiong may contain ingredients that are known allergens, such as soy, wheat, and shellfish. It is the responsibility of the consumer to read the ingredient list carefully before consumption, and to take necessary precautions for any allergies.

  4. Liability: Our company is not liable for any damages or injuries resulting from the use or consumption of our frozen ngohiong, including but not limited to food allergies, foodborne illness, or improper cooking.

  5. Returns and Refunds: We stand behind the quality of our service and product and will not accept returns of unopened packages of frozen ngohiong. No Refunds will be issued once purchased. No Refunds will be issued if relating to shipping carrier delays. We cannot be held responsible for any damages or losses incurred due to delayed shipping.

  6. Pricing and Availability: Prices for our frozen ngohiong are subject to change without notice, and availability may vary depending on market demand. We reserve the right to limit the quantity of product purchased by any individual or organization.

  7. Intellectual Property: All content, including images and text, on our packaging and marketing materials are the intellectual property of our company and may not be used or reproduced without our written consent.

  8. Optional / Promotional Free Delivery: Please be advised that the seller reserves the right to exercise discretion in changing the agreed delivery date and time for your order. See more on our Shipping & Delivery Policy Page.

By purchasing and using our frozen ngohiong, you agree to these terms and conditions below:



Please read the following terms and conditions carefully before placing your food order. By placing an order, you acknowledge and agree to abide by these terms and conditions:

  1. Non-Refundable Orders: a. All food orders placed through our platform are non-refundable. Once the order is confirmed and processed, no refunds or cancellations will be permitted. b. In the event of any issues or concerns with your order, please contact our customer support team for assistance, but please note that refunds or cancellations will not be guaranteed.

  2. Quality and Accuracy: a. We strive to provide accurate and up-to-date information regarding our food offerings, including descriptions, prices, and availability. However, we do not guarantee the accuracy or completeness of such information. b. We are not responsible for any errors, omissions, or misrepresentations related to the food items, including but not limited to ingredients, allergen information, or nutritional values. c. The appearance of food items may vary from the provided images or descriptions due to factors such as preparation techniques, presentation, or individual interpretation.

  3. Liability: a. We are not liable for any direct, indirect, incidental, special, or consequential damages that may arise from the use of our food service, including but not limited to issues with the food quality, taste, delivery, or any other related matters. b. You agree to use our food service at your own risk, and we disclaim any and all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. c. We shall not be held responsible for any loss, damage, or inconvenience caused by events beyond our reasonable control, including but not limited to acts of nature, labor disputes, or technical failures.

  4. Compliance with Laws: a. By placing an order, you confirm that you are of legal age and have the necessary authority to enter into this agreement. b. You agree to comply with all applicable laws and regulations regarding the use of our food service, including but not limited to food safety, health, and hygiene standards.

  5. Modification of Terms: a. We reserve the right to modify these terms and conditions at any time without prior notice. The updated terms will be effective upon posting on our platform. b. It is your responsibility to review the terms and conditions periodically for any changes. Continued use of our food service after modifications constitutes your acceptance of the updated terms.

Please note that these terms and conditions constitute a legally binding agreement between you and us. If you do not agree with any part of these terms, please refrain from placing an order through our platform.